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  • Brandon_
    replied
    Originally posted by OkiePC View Post

    The thing I have not yet found that I am sure is there somewhere is usage statistics. Where can I see how much of my free 5gb has been used?
    I finally got it worked out today.

    Once your logged in, click on the Name\Company drop down box (upper left side of the "home" page) > Click on "My Company" > on the far right side of the dark blue header click the 3 dots > VPN Data Usage.

    They've done an amazing job of burying that info. One would think that it would be up front and easily accessible so they can sell data packages. I've gone over a few times in the 14 months that we've been deploying them, but nothing was ever shut off or disconnected, so... ?

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  • Brandon_
    replied
    Originally posted by plcnut View Post
    I don't know of any way to see how much data the router has used. I keep track of usage using the AT&T portal for the device.
    Unfortunately that isn't an option for us who are connecting to an existing LAN.

    Leave a comment:


  • plcnut
    replied
    I don't know of any way to see how much data the router has used. I keep track of usage using the AT&T portal for the device.

    Leave a comment:


  • Brandon_
    replied
    Bumping this back up to the top, a year later.

    Is there any way yet to see how much of the 5gb data we're using? I've gone through every tab of the management portal and can't find anything to see how much data we've used?

    Leave a comment:


  • OkiePC
    replied
    Originally posted by OkiePC View Post
    I am not having any problems uploading and downloading to a Micrologix 1400 and Red Lion G15 using the VPN. It took 51 seconds to upload all programs and data from the ML1400. It took 20 seconds to extract the image from the G15 using Crimson 3.0. I just did this from a hotel room in Denver reaching across the web to our office in Oklahoma.

    My work phone will no longer connect at all to the HMI webpage. My personal (Verizon) phone works flawlessly even with a poor cell signal. Both phones are Samsung Galaxy S7, the work phone is the "Active" ruggedized variant with AT&T as the provider.
    They have fixed my problem with my AT&T (work) phone accessing the HMI web server. 'They' being tech support. I do believe the problem was related to the carrier being AT&T. Kudos to A/D tech support. It took them a while to fix it, but they didn't give up and did notify me when it was done.

    Leave a comment:


  • jackson
    replied
    A few different setups but the topology is the same: Sitelink WAN port connected to an Internet facing router. The Sitelink WAN port is getting its network settings via DHCP from the Internet router but as I said before, I plug in the Google DNS servers for my address (8.8.8.8 and 8.8.4.4). I am running 6.40 firmware on my panels.

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  • tpeery
    replied
    Jackson, Now I am curious about your internet connection. How is your C-More network connected? Corporate Network? Personal account? I do not have the luxury of having a direct connection to the internet. At first I had to connect via a Verizon Hotspot through Internet Connection Sharing on my Windows 7 PC. With this connection via DHCP the C-More will resolve the FQDN of any email server that I have used. Then switching the IP Addresses to Static in both the host and DNS server settings it will not resolve the email server names.
    Once I purchased the SiteLink Router the same held true. If I received the DHCP addresses, both Host and DNS, from the SiteLink Router email worked with a FQDN of the email server. Once I switched to a Static IP Address and using Google's DNS server address of 8.8.8.8 it will not resolve the FQDN when directly connected to the SiteLink Router. I tested all of this with my new spare C-More Panel and got the same results.
    I would like to know your secret. Because, like Brandon has stated, the email servers can have their IP Addresses changed in the future without our knowledge. What version of firmware are your panels running? Mine are the latest ver 6.40.

    Leave a comment:


  • jackson
    replied
    Sorry, I didn't answer your question very well. I do not use a static IP for the email server. I use smtp.gmail.com. But I am not using DHCP for my C-more network settings. Done this for a long time with C-more and more recently with Sitelink.

    Leave a comment:


  • jackson
    replied
    No everything is static on the LAN side. C-more has static IP, Subnet Mask, Default Gateway AND DNS addresses. Using Google public DNS addresses. I NEVER use DHCP with C-more. I don't want a changing IP.

    Leave a comment:


  • tpeery
    replied
    Jackson, Are you getting your Cmore IP Address from a DHCP Server? If so, it works every time. If you have a static IP Address you must set the SMTP Server Address as a Static IP Address because DNS in the Cmore will not resolve the name. I had this issue using a Verizon Hot Spot before I ever purchased the SiteLink Router. It is the Cmore Panel that is the problem. Again, DHCP works fine. However you can not connect via a VPN to a DHCP Address.

    Leave a comment:


  • jackson
    replied
    What are you using for a DNS address? I have a C-more panel behind a Sitelink router sending email to "smtp.gmail.com" with no issues. I use a static DNS address of 8.8.8.8 (Google's public DNS address). Secondary address is 8.8.4.4.

    Leave a comment:


  • Brandon_
    replied
    Originally posted by plcnut View Post
    Are you sure that it is the Sitelink that is blocking?
    I vaguely remember this being a problem with the C-more panels. You may try a search on this site for where it was discussed in the past.
    Positive. The exact same setup works fine when directly connected to a corporate network or behind a Ewon Cosy.

    When I build a C-More panel interface, I have a "standard" layout / program that I use to base all new panels off of. There are specific tags in every PLC panel that I build that the C-More monitors (power supply status, fuse monitoring, diagnostics, etc) and has pre-set events to send an email and text. That "standard" program hasn't changed in 8 months, basically since the release of the EA9-T7CL-R. Email works fine when the email server is set to sub5.mail.dreamhost.com, if the panel is behind a Cosy or directly connected to the network. It doesn't work behind the Sitelink unless I change the server to 208.113.200.129. While that IP has stayed the same for a while, if they ever do change it (there are no guarantees in the world of static IP's), I'm going to have a ton of clients with panels that can no longer send mail.

    Leave a comment:


  • Brandon_
    replied
    Originally posted by OkiePC View Post

    Forget DNS, if you set up an account with AuthSMTP, and tell them you want a fixed mail server address, they will make it so. Then you put that IP address in the c-more along with your AuthSMTP account credentials, and your problems are solved.
    I understand that, but there is no guarantee that AuthSMTP will retain that IP forever. They may do a server change to a new cluster one day and that IP becomes null and void.

    Leave a comment:


  • OkiePC
    replied
    Originally posted by Brandon_ View Post

    That doesn't really solve the problem though. My C-More can send authenticated email, the problem is the Sitelink is blocking DNS requests, so you have to manually resolve the IP and use that. While mail server IP's generally don't change, it's certainly possible that my server or even AuthSMTP's server will eventually one day change. If we used "mail.authsmpt.com" as the server and they changed from 123.123.123.123 to 170.170.170.170, nothing would break since the C-More would just resolve a new IP when they change servers. Using a static IP breaks that. (I realize you probably know much of that, just clarifying for those reading that may not understand the reasons behind it)
    Forget DNS, if you set up an account with AuthSMTP, and tell them you want a fixed mail server address, they will make it so. Then you put that IP address in the c-more along with your AuthSMTP account credentials, and your problems are solved.

    Leave a comment:


  • plcnut
    replied
    Originally posted by Brandon_ View Post
    My C-More can send authenticated email, the problem is the Sitelink is blocking DNS requests, so you have to manually resolve the IP and use that.
    Are you sure that it is the Sitelink that is blocking?
    I vaguely remember this being a problem with the C-more panels. You may try a search on this site for where it was discussed in the past.

    Leave a comment:

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